You flushed, and the shower drain in the basement started gurgling. Minutes later, raw sewage was coming up through the floor drain and both toilets. This is Category 3 blackwater, loaded with bacteria and viruses, and it is not something to mop up with household cleaners.
Free referral to independent, licensed and insured local pros. Zip codes served include 95838 95832 95833 95831 95834 95835 95811 95814 95815 95818 95819 95828 95821 95820 95823 95822 95825 95824 95826 95816 95817 94203 94204 94205 94207 94208 94209 94211 94229 94230 94232 94234 94235 94236 94237 94239 94240 94244 94245 94247 94248 94249 94250 94252 94254 94256 94257 94258 94259 94261 94262 94263 94267 94268 94269 94271 94273 94274 94277 94278 94279 94280 94282 94283 94284 94285 94287 94288 94289 94290 94291 94293 94294 94295 94296 94297 94298 94299 95812 95813 95840 95851 95852 95853 95867 95894.

We are a referral line, not a contractor. Calls are routed to independent local pros around Sacramento who handle biohazard sewage cleanup, not just clean-water leaks.
Crews wear disposable coveralls, nitrile gloves, rubber boots, eye protection, and respirators so pathogens do not leave the work area on their clothes.
Containment walls and HEPA filtration keep sewage odors and particles from spreading through the house.
Confirm license and insurance on arrival. Biohazard jobs should only go to properly insured pros.
You get a written estimate that covers removal, disinfection, and drying before work starts.

Proper sewage remediation is methodical. Contamination is removed, every surface is disinfected, and only then does drying begin.

Liquid sewage and solids are extracted with dedicated equipment and disposed of according to local rules, not dumped down another drain.
Anything porous that absorbed sewage, like carpet, drywall, and insulation, is removed and bagged.
Hard surfaces are scrubbed, then treated with EPA-registered disinfectants left on for the full contact time listed on the label.
After disinfection, HEPA air scrubbers and odor control treatments remove lingering sewage odor from the air and structure.
Cleanliness is checked, sometimes with ATP swab testing, before drying gets the area ready for rebuild.
Tell dispatch which drains are backing up and how far the sewage spread.
You will get an arrival time and safety reminders while the crew is on the way.
Containment goes up first, then the pro maps the contamination and provides a written quote.
Contaminated materials are removed, surfaces disinfected, odors treated, and the area dried. The contractor may recommend a plumber to clear or camera the main line.
Stop using water and keep everyone away. Help can be on the way now.
Main line backed up into the basement shower and floor drain. The crew showed up in full suits, sealed off the basement, and cleaned it like a hospital. No smell after they left.
Carmen E.Main line backup, basementThey explained why the carpet and bottom of the drywall had to go. Not what I wanted to hear, but it made sense once they mentioned what is in sewage.
Steve R.Toilet overflow into finished roomWith kids in the house, I wanted it contained. The plastic barrier and air scrubber kept it all downstairs.
Jenna P.Sewage backup, family homeThey recommended a plumber to camera the line afterward. Turned out to be tree roots. Glad we found it.
Omar H.Recurring sewer backup

It is Category 3, meaning grossly contaminated. That category triggers full biohazard protocols.
It depends on the size of the backup and where it is. Small contained areas may be fine with containment in place. Large backups, or households with infants, elderly, or immune-compromised people, often warrant staying elsewhere.
Tiny spills on tile may be manageable with protection. Anything soaked into carpet or walls should be handled by a pro.
Many standard policies exclude sewer backup unless you have a specific sewer or drain backup endorsement. Check your policy with your agent.
Tree roots, grease clogs, damaged pipes, and city sewer overloads are the usual culprits.
No. A Water Damage is a free referral service connecting you with independent, licensed and insured local contractors who do the work and bill you directly.

Calls from Sacramento and zip codes such as 95838 95832 95833 95831 95834 95835 95811 95814 95815 95818 95819 95828 95821 95820 95823 95822 95825 95824 95826 95816 95817 94203 94204 94205 94207 94208 94209 94211 94229 94230 94232 94234 94235 94236 94237 94239 94240 94244 94245 94247 94248 94249 94250 94252 94254 94256 94257 94258 94259 94261 94262 94263 94267 94268 94269 94271 94273 94274 94277 94278 94279 94280 94282 94283 94284 94285 94287 94288 94289 94290 94291 94293 94294 94295 94296 94297 94298 94299 95812 95813 95840 95851 95852 95853 95867 95894 are routed to local biohazard-equipped pros.
Nearby cities are listed below.
